Frequently Asked Questions
Find answers to common questions about our research chemicals, ordering, shipping, payment methods, and policies
📦 Product Information
What types of research chemicals do you supply?
Reagent Source supplies high-purity research chemicals used for laboratory and analytical research. Our catalog includes compounds for chemistry research, pharmaceutical testing, and academic studies. All products are 99.9% pure and lab-verified. Browse our product listings for specific compounds, or contact support@reagentsource.com for custom orders.
How can I verify the purity of the compounds I receive?
Each shipment includes a Certificate of Analysis (CoA) with detailed HPLC testing results verifying 99.9% purity. The CoA contains:
- Compound identification and specifications
- HPLC purity analysis results
- Testing methodology and standards
- Laboratory certification details
- Batch number and manufacturing date
All documentation is ISO 17025 verified and meets international research standards.
What are your minimum order quantities?
Minimum order quantities vary by product. Standard research orders start from small quantities (typically 100mg or 1g depending on the compound). Our wholesale program requires a minimum order of $1500. For specific information about a particular compound or bulk orders, contact support@reagentsource.com
Can I order custom compounds or specific batch sizes?
Yes! We accommodate custom orders and specific batch size requirements. Email support@reagentsource.com with your specifications including:
- Compound name and chemical formula
- Desired quantity or batch size
- Purity requirements
- Timeline and delivery preferences
- Any special packaging needs
Our team will provide a quote and timeline for your custom order.
🚚 Shipping & Delivery
Where do you ship? What are the delivery timeframes?
We ship to 150+ countries worldwide! Delivery timeframes vary by location:
- Europe: 1-2 business days
- North America: 2-4 business days
- Asia-Pacific: 3-7 business days
- South America: 4-8 business days
- Middle East & Africa: 5-10 business days
All shipments include tracking and real-time delivery updates.
How is the packaging? Is shipping discreet?
Yes, we use professional stealth packaging for all orders. Packages are:
- Professionally sealed and padded
- Labeled as laboratory materials
- Discreetly packaged for privacy
- Tracked with courier tracking numbers
- Insured during transit
Contents are clearly marked as research chemicals for laboratory use only.
Can I track my order after it ships?
Absolutely! Every order includes a tracking number sent via email immediately after dispatch. You can:
- Track package in real-time online
- Receive automatic delivery updates
- Know estimated delivery date
- Get delivery confirmation upon arrival
- Contact support for tracking assistance
Tracking information is provided in your order confirmation email.
What if my order gets lost or damaged in shipping?
We guarantee safe delivery! If your order is lost or damaged:
- Contact support@reagentsource.com immediately with tracking number
- We file a claim with the courier
- Full refund or replacement provided
- Insurance covers full order value
- Typically resolved within 5-7 business days
Our shipping insurance ensures you're fully protected.
💳 Payment & Billing
What payment methods do you accept?
We accept multiple secure payment methods:
- Bank transfer (SEPA, Wire)
- Cryptocurrency (BTC, ETH, LTC, USDT)
- Digital wallets (Cash App, Chime, Venmo, Zelle, Apple Pay)
- All secured with 256-bit SSL encryption
Choose your preferred method during checkout. All transactions are secure and fraud-protected.
Is my payment information secure?
Yes, your payment information is completely secure. All transactions feature:
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- Advanced fraud detection
- Trusted third-party payment gateways
- No sensitive data stored on our servers
Your payment details are protected with industry-leading security standards.
🧪 Quality & Testing
What are your purity standards and quality control procedures?
We maintain the highest purity standards:
- 99.9% purity guarantee on all products
- HPLC testing for every batch
- ISO 17025 certified laboratory
- Certificate of Analysis (CoA) included
- Independent verification testing
- Double-blind quality checks
Each batch undergoes rigorous testing before dispatch to ensure compliance with our 99.9% purity standard.
Are your compounds legally compliant for research?
Yes, we supply only compliant research chemicals. Important to note:
- All compounds are legal for laboratory research
- Products labeled for research use only
- Customer responsible for local compliance
- Full documentation and SDS sheets provided
- Transparent about regulations and requirements
We provide complete documentation and transparency about all regulatory considerations.
📋 Policies & Support
What is your refund and return policy?
We stand behind the quality of our products with a comprehensive refund policy:
- 100% refund if product doesn't meet specifications
- Full refund for damaged shipments
- Return shipping covered by us
- Fast processing (typically 5-7 business days)
- No questions asked for legitimate issues
See our full Refund Policy page for complete details and exceptions.
How can I contact support? What are response times?
Our support team is ready to help:
- Email: support@reagentsource.com
- Response time: 4-8 hours (typical)
- Available for technical guidance
- Product recommendations provided
- Bulk order assistance available
Contact us anytime with questions about products, orders, or policies.
Do you offer wholesale or bulk discounts?
Yes! We have a comprehensive wholesale program:
- Minimum wholesale order: $1500
- Bulk pricing available
- Custom branding options
- Private label available
- Dedicated account managers for qualifying orders
Email support@reagentsource.com to inquire about wholesale pricing and options.