Refund & Return Policy

Comprehensive refund policy with 100% satisfaction guarantee, fast processing, and transparent procedures for all research chemical purchases

Our Refund Guarantee

Reagent Source is committed to your complete satisfaction. We offer a comprehensive refund guarantee backed by our confidence in product quality and service excellence.

  • 100% refund if product specifications not met
  • Full refund for damaged or lost shipments
  • Return shipping paid by Reagent Source
  • Fast processing (5-7 business days)
  • No questions asked for legitimate issues
  • Exchange options available
  • Complete refund transparency
  • Professional dispute resolution
💰

100% Refund Guarantee

Full refund if product fails quality specifications or arrives damaged

🚚

Free Return Shipping

Prepaid return label provided. Return shipping costs covered by us

⚡

Fast Processing

Refunds typically processed within 5-7 business days from receipt

✅

No Hassle Returns

Simple process with no hidden conditions or complicated requirements

📋 Refund Eligibility

Refunds are available for the following conditions:

  • Within 14 days of product delivery
  • Product integrity maintained
  • Original packaging intact
  • Certificate of Analysis available
  • Legitimate reason for return

🔍 Quality Issues

Eligible quality-based refund reasons:

  • Purity below 99.9% specification
  • Product identity verification fails
  • Damaged or compromised packaging
  • Certificate of Analysis discrepancies
  • HPLC analysis results not as specified

🚚 Shipping Issues

Eligible shipping-related refund reasons:

  • Shipment lost in transit
  • Package damaged upon arrival
  • Contents damaged or compromised
  • Non-delivery after tracking period
  • Delivery to wrong address

Refund Process - Step by Step

1

Contact Support

Email support@reagentsource.com with order number and refund reason within 14 days

2

Request Approved

Receive RMA authorization number and prepaid return shipping label

3

Ship Item Back

Package securely and ship using prepaid label within 7 days

4

Refund Issued

Upon receipt and inspection, refund processed within 5-7 business days

Our Quality & Satisfaction Guarantee

Every product shipped by Reagent Source is 99.9% pure and lab-verified. If for any reason you're not completely satisfied, we'll make it right with a full refund or replacement.

Questions About Our Refund Policy?

Our support team is ready to assist with any refund inquiries, return authorization, or questions about our refund guarantee and procedures

Contact Refund Support